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Who we are
lolotech is a marketing and web studio based in Patna, Bihar, India. This policy explains what personal information we collect when you visit our website or work with us, why we collect it, and the choices you have.
In this policy, "we", "us" and "our" mean lolotech. "You" means anyone visiting this website, contacting us, or using our services.
- Contact — contact@lolotech.in
- Phone — +91 78422 89042
- Address — Patna, Bihar, India
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Information we collect
We only collect information we actually need. That falls into three groups:
- Information you give us — Your name, email address, phone number, company name and anything you write in a project enquiry, newsletter signup or email to us.
- Information we collect automatically — Basic technical and usage data such as pages viewed, approximate location derived from your IP address, device and browser type, and referring website. This is collected through cookies and similar technologies.
- Information from our clients — When we deliver services, clients may share access to their analytics, ad accounts, CRM or hosting. We use that access strictly to perform the agreed work.
We do not collect payment card details on this website. Invoices are handled through third-party payment providers who process card data on their own systems.
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How we use your information
We use personal information for the following purposes:
- To reply to your enquiry and prepare a proposal or quote.
- To deliver, support and improve the services you have engaged us for.
- To send our newsletter or updates, where you have asked to receive them.
- To understand how the website is used so we can make it faster and more useful.
- To keep records for accounting, tax and other legal obligations.
- To detect, prevent and address spam, fraud or security issues.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
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Legal bases for processing
Where data protection law (such as the GDPR) applies to you, we rely on the following legal bases:
ContractTo provide the services you have engaged us for, and to take steps at your request before entering into a contract.
ConsentFor marketing emails and non-essential cookies. You can withdraw consent at any time.
Legitimate interestsTo run and secure our website, understand aggregate usage, and respond to business enquiries — balanced against your rights.
Legal obligationTo keep financial records and comply with applicable law.
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Cookies and analytics
Our website uses cookies and similar technologies to keep the site working and to measure how it is used. Essential cookies are required for the site to function. Analytics and marketing cookies are only used where permitted.
For a full breakdown of the cookies we use and how to control them, please read our Cookie Policy.
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Who we share information with
We share personal information only with service providers who help us run our business, and only as far as they need it. These typically include:
- Hosting and infrastructure — Providers that host this website, our database and our file storage.
- Email and communication — Email delivery and newsletter services used to send and receive messages.
- Analytics — Tools that report aggregated website usage.
- Professional advisers — Accountants and legal advisers, where required.
We may also disclose information where we are legally required to do so, or to protect our rights, safety, or property.
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International transfers
Some of our service providers operate outside your country. Where personal information is transferred internationally, we take steps to ensure it remains protected by an appropriate safeguard, such as standard contractual clauses or an adequacy decision.
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How long we keep information
We keep personal information only for as long as we need it:
EnquiriesUp to 24 months after our last contact, unless you become a client.
Client recordsFor the duration of the engagement and as long as required for legal and accounting purposes.
Newsletter subscribersUntil you unsubscribe, plus a short suppression record so we do not email you again.
Website analyticsTypically 14–26 months in aggregated form.
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Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your information where there is no ongoing reason for us to keep it.
- Object to or ask us to restrict certain processing.
- Ask for a copy of your information in a portable format.
- Withdraw consent at any time, where we relied on consent.
- Complain to your local data protection authority.
To exercise any of these rights, email us at contact@lolotech.in. We will respond within the timeframe required by applicable law, normally within 30 days. We may need to verify your identity first.
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Security
We use reasonable technical and organisational measures to protect personal information — including encrypted connections (HTTPS), access controls, and limiting who on our team can see what. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
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Children's privacy
Our website and services are not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with information, contact us and we will delete it.
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Third-party links
Our website and blog may link to other sites, including client work and embedded media. We are not responsible for the privacy practices of those sites — please read their own policies.
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Changes to this policy
We may update this policy as our services or the law change. The "last updated" date at the top of this page always reflects the current version. Significant changes will be highlighted on this page.
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Contact us
If you have questions about this Privacy Policy or how we handle your information, get in touch and we will help.
- Email — contact@lolotech.in
- Phone — +91 78422 89042
- Address — Patna, Bihar, India